Scoring FAQs & Troubleshoot
Find quick answers to the most common questions about Creative Scoring. From supported file types and languages to data discrepancies, scoring methodology, and missing results, this FAQ helps you troubleshoot issues and understand how scores are calculated.
By Bruno and 1 other2 authors11 articles
Setup & Definitions
Find the basics you need to get started with Creative Scoring. Learn about supported file types and languages, scoring methodology, and the conditions required for scores to generate.
- What is the methodology for Scoring?Learn more about Creative Scoring's methodology
- Understanding How Reports and Checks Are CalculatedGet a clear breakdown of how different report types and Pre-Flight / In-Flight checks are computed in Vidmob. This includes how ad- vs asset-level data is used, what’s included or…
- How do I set up the Creative Scoring and Creative Tags APIsVidmob’s public APIs
- What languages are supported in Creative Scoring?Learn which languages are supported by Creative Scoring
- What types of files can I upload to Creative Scoring?Learn which file formats (video, image, etc.) are supported in Creative Scoring—and best practices to ensure your files are scored correctly.
Report Discrepancies & Data Limitations
Understand why reports may look different across brands and markets, why some data may be missing, and what limitations can impact scoring. This section helps set expectations and provides solutions when results don’t look as expected.
- Understanding when scores are unavailable in Creative ScoringCreative Scoring Unavailable Scores Explained: Causes & Next Steps
- Transitioning Scoring Reports from Multi-Select to Single-Select FiltersFind out what changes when you switch from multi-select filters to single-select filters in scoring reports—how this affects filtering, seen data, and what insights might shift.
- How Creative Scores are Calculated at the Individual Creative Level and Overall in Scoring ReportingDeep dive into how both individual creative assets and overall score metrics are calculated. Understand how guideline compliance, impression-weighting, and asset formatting contribute to total scores.
- Why might my report be missing data in Creative Scoring?Learn why Creative Scoring reports sometimes show missing data—due to filters, ad‐type limitations (e.g. multi‐creative/auto placements), or unavailable creative‐level data—and how to adjust your settings to get the most complete…
- Understanding Discrepancies in Scoring Adoption Report Between Market and Brand BreakdownsGet insight into why the same creative assets might be counted differently when broken down by “Brand” vs “Market.” See how asset overlap, missing associations, and categorization impact counts.