Who this is for: IT and network administrators at organizations whose corporate firewall, proxy, or VPN restricts outbound traffic. If VidMob (acs.vidmob.com) fails to load, shows a blank screen, can't log in via SSO, or assets won't upload or play, your network is likely blocking one or more of the domains below.
Quick start: Allowlisting *.vidmob.com plus the AWS storage and Amazon Cognito domains in the Required section covers core access for most customers. Add the other sections based on the features your team uses.
Required — core application
Domain | Purpose |
| Main application, APIs, real-time services, CDN, and invitation links (includes |
| Real-time connections (chat, live updates, AI assistants) |
| Single Sign-On (SSO) and authentication — required for SSO logins |
| Creative asset storage, upload, and download |
| Asset delivery network |
Required — fonts and supporting services
Domain | Purpose |
| Web fonts, Google services, and Google Drive asset import |
| Web fonts |
| Controls which platform features are enabled for your account |
Recommended — support and in-app help
Blocking these won't break the core application, but you'll lose in-app support chat, product guidance, and the diagnostics VidMob uses to troubleshoot issues you report.
Domain | Purpose |
| In-app support chat and help center |
| Invitation and onboarding links |
| Performance and error diagnostics |
| Product usage analytics |
| In-app guides and walkthroughs |
Feature-specific — allowlist only if you use the feature
Domain | Feature |
| Video playback |
| Stock media and icon libraries |
| Payments |
Still having trouble?
If VidMob still won't load after allowing the Required domains, contact support@vidmob.com with the URL that fails, a screenshot of your browser console (press F12, then open the Console tab), and any blocked-request errors shown there. These usually pinpoint the exact domain your network is filtering.